Support

Last updated October 18, 2026

Contact us

Email jasonogdenfl@gmail.com for help with Velocity, privacy questions, or data requests. Include the email or sign-in method you use with Velocity and, if something went wrong, what you were doing and what you saw.

Manage or cancel your subscription

Velocity subscriptions are billed by Apple. To change or cancel, open iPhone Settings, tap your name, then Subscriptions, then Velocity. Cancel at least 24 hours before the trial or current period ends to avoid the next charge.

Refunds

Apple handles all refund requests. Visit reportaproblem.apple.com, sign in with the Apple Account you used, and choose the Velocity purchase.

Restore a purchase

On the membership screen in Velocity, tap Restore Purchase while signed in to the same Apple Account you used to subscribe.

Delete your account

In Velocity, open Settings, then Delete account, and confirm. This permanently removes your journals, recordings, goals and history. If you signed in with Apple, Velocity also asks Apple to revoke its Sign in with Apple access. Deleting your account does not cancel an App Store subscription, so cancel it in iPhone Settings too. You can also email jasonogdenfl@gmail.com to ask us to delete your account.

Privacy and terms

Read how Velocity handles your information in the Privacy Policy, and the rules for using Velocity, including prices, the 7-day free trial and fair use, in the Terms of Use. Links are at the top of this page.

Questions: jasonogdenfl@gmail.com